FAQ
What is the return policy?
Due to the personalization of each items we are unable to accept cancellations or returns. Please review our processing times and ensure all details have been entered correctly before purchasing.
What are the shipping options?
Orders of $50 ship free. Orders under $50 ship for a flat $5 rate.
What if I entered the wrong shipping address?
All orders will be shipped to the address provided during checkout. If the address is incorrect and your order is still in processing, email us right away at info.alisonrae@gmail.comto see if we can adjust it. If an item is returned to us due to an incorrect address, the buyer will be responsible for all related fees for the return and reshipping of the item.
When will I receive my order?
Our processing time is currently 1-2 weeks. Though we are always working to beat this time. When your order is complete you will receive an email with your tracking number. Once we've marked your order as shipped the packing is sitting with the USPS. Please monitor the tracking number provided for all shipping updates and status. If you have an order you need rushed please contact us at info.alisonrae@gmail.com and we will work to see if we can accommodate an earlier processing time. Rush fees will apply.
What do I do if I never received my order?
Please check with the USPS on the status of the order. If the order has not been received please email us at info.alisonrae@gmail.com
What do I do if I receive a defective order?
Please inspect your order upon receiving and contact us immediately or within 72 hours atinfo.alisonrae@gmail.comif the item is defective, damaged or if you receive the wrong item. We put the utmost care in packaging but occasionally damage can occur during shipping. Please include a photo and description of the damage and we will work to make it right! Your happiness with our products is our number one priority.
How do I make changes to an order I’ve already placed?
Due to the customization and personalization of our products we are unable to accept canceled orders once the order is placed. Please ensure correct spelling and adequate time for processing times.
Where are you located?
We are based in Gilbert, AZ. You can contact us by mail at 3101 N. Central Ave, Ste 183 #2916 Phoenix, Arizona 85012.
Are there discount codes?
We don’t have standing discount codes for use. But follow us on FB & IG for promos and giveaways.